Goods sold are STRICTLY not refundable or exchangeable (unless otherwise stated).
2) Warranty Claim Procedure
Please contact our technical support team first by WhatsApp or email (firstname.lastname@example.org) to determine whether the item is indeed defective before shipping. Return Merchandise Authorization (RMA) requests can be made by email to the Mationz Service Center at email@example.com.
Mationz Technology (Kestrel)
G38, Ground Floor, Fiesta Axis Pandan, Jalan Cempaka
Taman Cempaka, 68000 Ampang, Selangor DE.
Request for chargeable 2-ways ON-SITE collection and delivery by email to firstname.lastname@example.org. Follow the procedure as per our reply.
Note: Please do not throw away original box and packaging.