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1) Goods sold are STRICTLY not refundable or exchangeable (unless otherwise stated).
All items are checked and tested before delivery. If there are parts damaged, faulty or broken caused by delivery process, kindly email to inform us at firstname.lastname@example.org within 3 days. The procedure to replace your parts will be listed on email.
In rare situation where there are physical damages to the main unit, we will exchange your item with a complete new unit with the following conditions
•The item and box is in unused condition
•Return in complete set with original packaging and box
•Contact us within 3 days
2) Warranty Period
3) Warranty Claim Procedure
Please contact our technical support team first by WhatsApp or email (email@example.com) to determine whether the item is indeed defective before shipping. Return Merchandise Authorization (RMA) requests can be made by email to the Mationz Service Center at firstname.lastname@example.org.
Mationz Technology (Kestrel)
G38, Ground Floor, Fiesta Axis Pandan, Jalan Cempaka
Taman Cempaka, 68000 Ampang, Selangor DE.
Request for chargeable 2-ways ON-SITE collection and delivery by email to email@example.com. Follow the procedure as per our reply.
Note: Please do not throw away original box and packaging.