2-WAY ON-SITE COLLECTION + SERVICE FEE
We'll collect the robot that customer would like to repair at your door step and send to our service center for troubleshooting.
If there are parts need to be replaced;
- Part's quotation will be send either via email, sms or whatsapp.
- Customer to make payment for the parts.
- Will proceed to repair once received the payment
- Arrange deliver back to customer once repaired
- If customer choose not to proceed to change the recommended parts, we'll arrange deliver the item back to customer without repair.
If NO parts need to be replaced, we'll arrange deliver back to customer once repaired
Terms and Conditions:
1) Your parcel will be pick up by courier service provider. Kindly pack your parcel securely inside a box. We will not be held responsible for parts damaged physically during transportation process.
2) Attach together a copy of completed warranty card and receipt. Kindly make sure sender name and contact number are written on it.
3) This services available in Klang Valley and state capitals of Peninsula Malaysia. Surcharge applied to other places. Not available for Sabah and Sarawak.
4) Repair service fee is included.
5) Spare part and parts recommend to change will be charge separately.
6) An email, whatsapp or phone call requesting for payment will be make if there are parts required to be replaced or change. Kindly make sure your add firstname.lastname@example.org to your email's safe list by adding this email address to your email's address book.
7) Kindly note that warranty, repair services and spare parts support will not provide to product(s) that are not purchased thru our official partners and dealers
8) Mationz Technology or its authorized dealers have the right to disposed or resell robot(s) (without notice) if service or parts fee are not being paid 2 months after notification of job completion.
9) This service is provide to product out of warranty period only.
10) We'll pick up and delivery your item as per shipping address in this order. Please ensure all details are correct.