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Goods sold are STRICTLY not refundable or exchangeable (unless otherwise stated).
2) Warranty Claim Procedure
Please contact our technical support team first by phone (+6017 8842688) or email (email@example.com) to determine whether the item is indeed defective before shipping. Return Merchandise Authorization (RMA) requests can be made by email to the Mationz Service Center at firstname.lastname@example.org.
Mationz Technology (Kestrel)
F35, Level 1, Fiesta Axis Pandan, Jalan Cempaka
Taman Cempaka, 68000 Ampang, Selangor DE.
Tel: 017 8842688
Request for chargeable 2-ways ON-SITE collection and delivery by email to email@example.com. Follow the procedure as per our reply.
Note: Please do not throw away original box and packaging.