Warranty Claim Procedure

1) Notice

Goods sold are STRICTLY not refundable or exchangeable (unless otherwise stated).

2) Warranty Claim Procedure

Please contact our technical support team first by WhatsApp or email (mationz@gmail.com) to determine whether the item is indeed defective before shipping. Return Merchandise Authorization (RMA) requests can be made by email to the Mationz Service Center at mationz@gmail.com.

Returning merchandise

Send to:
Mationz Technology (Kestrel)
G38, Ground Floor, Fiesta Axis Pandan, Jalan Cempaka
Taman Cempaka, 68000 Ampang, Selangor DE.

or

Request for chargeable 2-ways ON-SITE collection and delivery by email to mationz@gmail.com. Follow the procedure as per our reply.

Note: Please do not throw away original box and packaging.