Warranty Claim Procedure

1) Notice

Goods sold are STRICTLY not refundable or exchangeable (unless otherwise stated).

2) Warranty Claim Procedure

Please contact our technical support team first by phone (+6017 8842688) or email (mationz@gmail.com) to determine whether the item is indeed defective before shipping. Return Merchandise Authorization (RMA) requests can be made by email to the Mationz Service Center at mationz@gmail.com.

Returning merchandise

Send to:
Mationz Technology (Kestrel)
F35, Level 1, Fiesta Axis Pandan, Jalan Cempaka
Taman Cempaka, 68000 Ampang, Selangor DE.

Tel: 017 8842688


Request for chargeable 2-ways ON-SITE collection and delivery by email to mationz@gmail.com. Follow the procedure as per our reply.

Note: Please do not throw away original box and packaging.